Frequently asked questions

You have the option to cancel your order, but only before it dispatches from our warehouse. To cancel the order:

Login to your account > Go to Manage your Order > Cancel the desired order

If you don’t see a ‘Cancel’ button, it means your order has been dispatched. In case you still wish to cancel the order, please Get in Touch with our support team.

Pre-Ordering a product is essentially making a reservation before it is made available. An ‘Availability Date’ will be listed next to every pre-order. These times represent our best estimate of the product’s availability. All pre-orders will receive priority shipping once the product is available.

In the event that your order has not yet been shipped, you can change your delivery address. You can update your address by:

• Placing a new order with the correct address after canceling the original one on the website

• Contact our Customer Care Team to change the delivery address.

Please drop your contact info along with the message. Our support team will connect you soon.

An invoice is automatically generated after an order is delivered. It can be downloaded from ‘Actions’ against the Order

Yes, we provide GST invoices for all orders. Commercial users can include their GST information when placing an order

Get in touch with our support team within 24 hours, along with some images & unboxing video of the incorrect product received. Our team will resolve your issue as soon as possible.

In accordance with our policy, we only approve requests for returns if the item has a manufacturing defect.

Unfortunately, we will not be able to update or change the order during the pre-order stage. However, you may cancel your order and place a new one of your choice.

To cancel a pre-order, go to ‘My Account > Preorders’. Next to your preorder is a ‘Cancel’ button. Simply use it to cancel your pre-order. The refund will be credited back to you within 7 working days.

Don’t worry! Get in touch with us, and we will either process your order or refund the amount to your account in the following 5-7 days.

You can choose to pay using the following options:

• UPI/QR
• Credit or debit card payment
• Net Banking
• Wallets: PayTM, PhonePe, Amazon Pay, etc.
  
• Cash on delivery

All prices on the website are inclusive of all taxes, and no additional amount will be charged to you. Some products may have additional shipping fees.

Refunds can take up to 7 days to be processed by the bank and credited back to your account.

Orders are typically shipped out within 24 to 48 hours. However, if you place an order on Saturday or Sunday, it will be shipped on Monday.

Once the order has been shipped out of our warehouse, an email and an SMS will be sent with the tracking number.

Alternatively, you can simply log into your account to view the details of your recent and current orders under My Account
Please note that we do not display tracking information for orders that have already been delivered.

Once your product has been shipped, our logistics partner will handle the delivery. In case you are facing unexpected delays in delivery, you can always contact our support team for assistance.

The majority of the products sold on Meckeys come with a domestic limited warranty. Some companies, like HyperX, manage their own warranties.

To learn more about individual product warranties, please visit the specific product page.

If you are experiencing problems with your product, we request that you fill out an RMA form and Get in touch with us, and we will assist you further.

Sure, but only if our team is unable to repair it.

Once the RMA team receives the product, it takes up to 1-2 weeks to resolve your issue.

You can easily find your device’s software on our website under the respective product page, or Get in touch with us for any further assistance.