Return and Refund Policy
At Meckeys LLP, we prioritize customer satisfaction and strive to provide a seamless return experience. Please take a moment to understand our return policy, categorized for your convenience.
Eligibility Criteria for Product Returns and Replacements
We facilitate return requests exclusively under specific circumstances:
- Product Condition Issues: When a product supplied by us arrives damaged or defective.
- Incorrect Product: If an incorrect product is received, we will replace it at no cost. If the returned product is used or dirty, we will accept it as a specialized return and charge cleaning fees based on the severity of the problem.
- Replacement Requests: If the product has a manufacturing defect and the problem is reported within 7 days of delivery, a replacement request is possible.
To ensure a streamlined return process, your products must meet specific criteria. Products not meeting these criteria will not be eligible for return:
- Source of Purchase: Items not directly purchased from Meckeys.com are excluded from our return policy.
- Timeframe: Items must be returned within seven days from the date of delivery.
- Original Packaging and Accessories: Products must be returned with their original packaging and accessories, including retail boxes, manuals, cables, and other included items.
- Product ID: Items must have EANs or UPCs intact on their packaging, if applicable.
- Physical Damage: Products must not exhibit physical damage, including damage to the original retail box and accessories.
- Factory Seal and Stickers: Items should have an unbroken factory seal on their case, and ‘Do Not Remove’ stickers over screws must be intact.
- Evidence of Spills: Products must not show any evidence of spills, regardless of severity.
Additional Fees (optional)
Returns that do not meet ‘like-new’ condition standards or do not include original accessories will be subject to additional fees, depending on the condition of the product. To ensure the safety of our employees and the efficiency of our processes, we kindly request that you clean your products before returning them. Product cleaning charges range from ₹100 to ₹500, based on the product’s condition.
Return Process and Timeline
We value your time and are committed to providing a prompt return process.
Please fill out the Return Form if your product qualifies. Once the form is received, further instructions will be provided. Please allow up to 10 business days for us to process your return request upon receiving the returned item. (subject to availability)
Refunds are only available for products with manufacturing defects that are reported within 7 days of delivery. Refund requests are typically processed within 7 to 10 business days after they are approved.
- Order cancellations made prior to the product being shipped are free of charge.
- Items that have already been shipped will incur a ₹200 cancellation fee to cover shipping costs. In some cases, a restocking fee of ₹100 may apply.
Manufacturer’s Warranty and RMA
The majority of items and accessories on meckeys.com come with a manufacturer’s warranty that is supported by Meckeys. Free RMA processing is provided for covered defects under this warranty. Please fill out the Form to initiate an RMA request. Following the submission of the form, further instructions will be provided.
Note: Following receipt of the product, RMA processing time may take up to 1-3 weeks.
In case of any dispute, Meckeys LLP reserves the right to make the final decision, adjusting the resolution in accordance with the prevailing circumstances. Your understanding and adherence to these terms are greatly appreciated.